Q: How long does it take for my order to arrive?
A: Shipping times may vary based on items in the cart and the shipping option you choose at check out. Some products may be packaged and shipped separately. If your order didn’t arrive within the time shown at check out, please contact us at email@example.com.
Q: How much does the shipping costs?
A: Shipping costs are calculated based on items you have in your cart, delivery address and shipping method. This information will be available at the checkout, before you complete your payment.
Q: How will my items be shipped?
A: Your items ship as they become available. Whenever is possible, your orders will be consolidated into the fewest number of shipments.
Note: For items shipped separately, you will not be charged more for shipping than the amount displayed to you at the time you place the order, including free shipping orders.
Q: What should I do if I didn’t receive my parcel or if I receive a parcel with missing items?
A: If you are experiencing issues with the delivery of your order, please contact us at firstname.lastname@example.org.
Q: What are the payment method options?
A: All payments are securely processed by PayPal. If you don’t own a PayPal account or wish to pay directly with your credit / debit card, you can select the option “Checkout as a guest” and you will be able to pay directly entering your card details.
Q: What is the protection offered for my purchase?
A: All payments processed by PayPal, including “Guest” payments completed directly with your credit / debit card are protected under PayPal’s Buyer Protection Policy. For more information about PayPal’s buyer protection, please visit: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security.
Q: What is the scent I can smell on my t-shirt?
A: All inks used in the creation of your apparel are water based and Eco-Friendly. The scent is from a fixation agent that is used in the printing process. Don't worry if you notice a slight new shirt scent or some discoloration. It will disappear after the first wash.
Q: What kind of packaging will my t-shirt arrive in?
A: Our packaging is currently made of low density polyethylene which is a recyclable material. We are always working on improving our business and while we are working on creating a plastic free package, we want to give you this information, so that if you are opting for a plastic-free lifestyle, you can decide if you wish to complete your purchase or not. For us, transparency is everything. Please remember that the more we grow our business, better we get at it, more opportunities we have to help animal causes and we can continue to provide an ethical alternative to fast fashion. Your support is crucial for that. :)